HelloLucia Library

Maintenance Workflow is the first real-world intake loop where Lucia turns external reports into structured operational work.

Current Inputs

Maintenance reports can enter through:

Twilio SMS
Twilio MMS
Twilio WhatsApp
Postmark inbound email
Lucia UI/manual entry

Current Flow

External message/webhooks/maintenancenormalizeIncomingMessagededupemedia handlingMaintenance Inbox statelinked maintenance task

SMS/MMS

Status:

working

Capabilities:

text body
image upload
Bunny CDN rendering
task creation

Status:

working

Capabilities:

message body
image upload
Bunny CDN rendering
task creation

Email

Status:

partially working

Capabilities:

subject
body
sender metadata
attachment metadata

Limitation:

email attachment binary not available in current webhook payload

Planned fix:

Postmark API retrieval by MessageID

Inbox Actions

Operators can:

create draft
create issue
merge
dismiss
view context

Product Goal

Maintenance Inbox should reduce chaos at the moment a problem enters the system. It should give the operator:

what happened
where it came from
how serious it appears
what action to take

Get Started

Foundation

System Architecture

Intelligence

Intelligence Architecture

Properties

Evaluation

Guest-Facing Lucia

Project Operating Context

Operations

Infrastructure

Marketing

Roadmap

Decisions

Releases

Templates

Branding and Identity

Lucia Encyclopedia of Knowledge

Lucia Intent Layer Canon Pack

Maintenance Workflow

Current Inputs

Current Flow

SMS/MMS

WhatsApp

Email

Inbox Actions

Product Goal

See Also

​Current Inputs

​Current Flow

​SMS/MMS

​WhatsApp

​Email

​Inbox Actions

​Product Goal

​See Also

Current Inputs

Current Flow

SMS/MMS

WhatsApp

Email

Inbox Actions

Product Goal

See Also