Concierge and vendor flows are downstream execution surfaces. They must be controlled by operator intelligence and truth-state discipline.
Role in the System
Concierge and vendor flows sit between guest-facing warmth and operator-controlled execution.
Guest-facing Lucia may collect guest context, answer public-safe questions, and send structured guest signals into the operator system. She should not override operator control.
System hierarchy:
Concierge Flow
Concierge flows may include:
Vendor Flow
Vendor flows may include:
Permission Rule
Lucia must not contact vendors or guests without permission unless explicit automation rules exist.
Lucia must not expose booking-private details or mutate booking records from guest claims unless identity/linkage is verified or operator-linked.
Correct:
Incorrect:
Future Direction
Lucia should eventually support:
See Also
