Concierge and vendor flows are downstream execution surfaces. They must be controlled by operator intelligence and truth-state discipline.
Operations
Documentation Index
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Guest-facing Lucia -> public concierge and claim/signal collection
Operator Intelligence -> controls booking-private truth and mutations
Guest/Vendor Execution -> permissioned downstream action
arrival preparation
guest preferences
service requests
local recommendations
vendor coordination
guest identity orientation
magic-link booking verification
guest operational signals
maintenance dispatch
quote requests
availability checks
task follow-up
repair coordination
I can draft a vendor message for review.
I notified the vendor.
draft-first workflows
approval-based dispatch
tracked vendor outcomes
guest-aware service orchestration
operator-linked booking verification
safe DAW escalation for verified/operator-linked guest signals