Maintenance Workflow is the first real-world intake loop where Lucia turns external reports into structured operational work.
Maintenance reports can enter through:
Twilio SMS
Twilio MMS
Twilio WhatsApp
Postmark inbound email
Lucia UI/manual entry
Current Flow
External message/webhooks/maintenancenormalizeIncomingMessagededupemedia handlingMaintenance Inbox statelinked maintenance task
SMS/MMS
Status:
Capabilities:
text body
image upload
Bunny CDN rendering
task creation
WhatsApp
Status:
Capabilities:
message body
image upload
Bunny CDN rendering
task creation
Email
Status:
Capabilities:
subject
body
sender metadata
attachment metadata
email attachment binary not available in current webhook payload
Postmark API retrieval by MessageID
Inbox Actions
Operators can:
create draft
create issue
merge
dismiss
view context
Product Goal
Maintenance Inbox should reduce chaos at the moment a problem enters the system.
It should give the operator:
what happened
where it came from
how serious it appears
what action to take
See Also
