Permission — “may I?”
Requests waiting on your yes/no for spend or significant work. These hard-block the
manager — clear them first.
Cost — “what will/did this cost?”
Estimates waiting for your approval, and actuals worth an eyeball against the estimate.
Feedback — “what do you think?”
The manager wants your judgment, not your wallet: repair vs. replace, which material,
what’s the priority.
Verification — “is it really fixed?”
Work reported done, waiting for a human to confirm it with eyes or evidence.
Permission requests
Check severity, guest impact, photos, and the estimated cost — then answer.- Yes → permission becomes approved; the work can be scheduled and started.
- No → permission becomes denied and the issue moves to Blocked, with a note saying why (or what cheaper path to take instead).
Said yes in person or in a chat? Record it here too. The record is only useful if it
matches reality — nothing counts as approved until it’s in the system.
Cost review
Cost has its own life, separate from status:| Cost state | Meaning | Your move |
|---|---|---|
| Unknown | No number yet. | Fine early; chase a number before approving work. |
| Estimated | A figure is attached. | This is your approval moment. |
| Approved | You approved the spend. | Only ever set by your actual approval. |
| Incurred | Money actually spent. | Compare actual vs. estimate; big gaps deserve a note. |
Feedback requests
Issues flagged owner input needed are soft-blocking the manager. Answer in the issue — your reply is recorded with your identity and timestamp — and the flag clears. A stale feedback flag holds work up just as surely as an unanswered approval.Verification
Completed means reported done — nothing more. Verified is the real end, and it means a person confirmed the fix, on-site or from evidence (an “after” photo).- The app stamps who verified from the login — it can’t be faked or back-filled.
- Not actually fixed? Send it back to In progress with a note. The reopen loop is a feature.
Reading an issue honestly
- A vendor name means “vendor in mind” — not contacted. Contact is real only if a note says so.
- Scheduled always carries a real date — the system refuses it otherwise.
- Severity and guest impact live outside the status. An urgent, high-guest-impact issue sitting in Needs review for two days is your real to-do list, whatever its status says.
- The event trail is ground truth: every change, who, when — append-only. When something looks off, read the trail before asking.
A rhythm that works
A ten-minute pass, a few times a week:Clear permissions, then feedback
Permissions hard-block the manager; feedback soft-blocks. Both are quick to answer.