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This is the guide for the person on the property — the one who finds the leak, hears the grinding noise, and needs it handled. No jargon, no ceremony: log it, add photos, keep the status honest, done.
Fieldwork is invitation-only during the pilot. You sign in with your email address and a one-time code — no password to remember. Only invited people can see anything.

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Logging a new problem

Log it the moment you find it — even before you know how bad it is. A thin record now beats a perfect record never.
1

Tap “New issue”

One button. That’s the whole entrance.
2

Give it a title and a place

One short line — “Pool pump making grinding noise” — and the area: pool, kitchen, master bedroom, garden…
3

Say what's going on

A few sentences. When it started, what you saw or heard. Rough is fine.
4

Rate it

How serious is it (low → urgent)? Does it affect guests (none → high)? A wobbly shelf in storage: none. No hot water: high.
5

Add photos

A couple of pictures are worth everything — the pump, the leak, the stain, the model sticker. You can always add more later.
6

Save

Done. It’s logged, timestamped, and on the board.
Don’t polish. You can add photos, notes, and details any time — the point of logging early is that nothing gets lost.

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Following it through

Every issue has a status — where it is in its life:
StatusIn plain words
LoggedWritten down. Nothing decided yet.
Needs reviewWaiting to be looked at and decided on.
Permission requestedThe owner has actually been asked for a go-ahead.
ApprovedThe owner actually said yes.
ScheduledThere’s a real date or vendor slot for the work.
In progressSomeone has actually started working on it.
CompletedReported done — but not yet checked.
VerifiedA person looked at it and confirmed it’s really fixed. The end.
BlockedStuck — waiting on something. Always say what, in a note.
CancelledDeliberately dropped.
The one golden rule: only record what actually happened. Don’t mark Scheduled until there’s a real date. Don’t mark Verified until someone looked at the fix. A vendor’s name means “who we have in mind” — if you actually called them, say so in a note. This rule is what makes the record trustworthy — and the app enforces it.

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As things move along

  • Permission — if the fix costs money or is a big job, mark permission as requested. That puts it on the owner’s list. When they answer, it becomes approved (or not).
  • Cost — add an estimated cost when you have a quote or a good guess; add the actual cost once money is really spent.
  • Owner input — flip on “owner input needed” when you want an opinion, not just a budget: which tile color? repair or replace?
  • Notes — anything worth remembering: “left the pump off overnight,” “plumber says Thursday.” Notes can’t be edited or deleted, so they’re a reliable diary.
  • More photos — before, during, after. An “after” photo is the best proof of a fix.

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Finishing

1

Work done? Mark it Completed

That means reported done — the record stays open for one last check.
2

Look at it, then mark it Verified

Really fixed? Verify it — the app records who confirmed. Not actually fixed? Send it back to In progress with a note. Reopening is a feature, not a failure.

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If you’re stuck

Mark the issue Blocked and write a note saying what you’re waiting for. That’s not an admission of defeat — it points the owner’s attention exactly where it’s needed.