> ## Documentation Index
> Fetch the complete documentation index at: https://helloluciallc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Maintenance Workflow

<Note>
  Maintenance Workflow is the first real-world intake loop where Lucia turns external reports into structured operational work.
</Note>

***

## Current Inputs

Maintenance reports can enter through:

```text theme={"dark"}
Twilio SMS
Twilio MMS
Twilio WhatsApp
Postmark inbound email
Lucia UI/manual entry
```

***

## Current Flow

<div className="hl-flow-v"><span>External message</span><span>/webhooks/maintenance</span><span>normalizeIncomingMessage</span><span>dedupe</span><span>media handling</span><span>Maintenance Inbox state</span><span>linked maintenance task</span></div>

***

## SMS/MMS

Status:

```text theme={"dark"}
working
```

Capabilities:

```text theme={"dark"}
text body
image upload
Bunny CDN rendering
task creation
```

***

## WhatsApp

Status:

```text theme={"dark"}
working
```

Capabilities:

```text theme={"dark"}
message body
image upload
Bunny CDN rendering
task creation
```

***

## Email

Status:

```text theme={"dark"}
partially working
```

Capabilities:

```text theme={"dark"}
subject
body
sender metadata
attachment metadata
```

Limitation:

```text theme={"dark"}
email attachment binary not available in current webhook payload
```

Planned fix:

```text theme={"dark"}
Postmark API retrieval by MessageID
```

***

## Inbox Actions

Operators can:

```text theme={"dark"}
create draft
create issue
merge
dismiss
view context
```

***

## Product Goal

Maintenance Inbox should reduce chaos at the moment a problem enters the system.

It should give the operator:

```text theme={"dark"}
what happened
where it came from
how serious it appears
what action to take
```

***

## See Also

* [03 - Media Pipeline (Bunny)](/lucia/system-architecture/media-pipeline-bunny)
* [02 - Task Creation and Routing](/lucia/operations/task-creation-and-routing)
* [07 - Postmark (Email Inbound)](/lucia/infrastructure/postmark-email-inbound)
* [06 - Twilio (SMS WhatsApp Voice)](/lucia/infrastructure/twilio-sms-whatsapp-voice)