> ## Documentation Index
> Fetch the complete documentation index at: https://helloluciallc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Concierge and Vendor Flows

<Note>
  Concierge and vendor flows are downstream execution surfaces. They must be controlled by operator intelligence and truth-state discipline.
</Note>

***

## Role in the System

Concierge and vendor flows sit between guest-facing warmth and operator-controlled execution.

Guest-facing Lucia may collect guest context, answer public-safe questions, and send structured guest signals into the operator system. She should not override operator control.

System hierarchy:

```text theme={"dark"}
Guest-facing Lucia -> public concierge and claim/signal collection
Operator Intelligence -> controls booking-private truth and mutations
Guest/Vendor Execution -> permissioned downstream action
```

***

## Concierge Flow

Concierge flows may include:

```text theme={"dark"}
arrival preparation
guest preferences
service requests
local recommendations
vendor coordination
guest identity orientation
magic-link booking verification
guest operational signals
```

***

## Vendor Flow

Vendor flows may include:

```text theme={"dark"}
maintenance dispatch
quote requests
availability checks
task follow-up
repair coordination
```

***

## Permission Rule

Lucia must not contact vendors or guests without permission unless explicit automation rules exist.

Lucia must not expose booking-private details or mutate booking records from guest claims unless identity/linkage is verified or operator-linked.

Correct:

```text theme={"dark"}
I can draft a vendor message for review.
```

Incorrect:

```text theme={"dark"}
I notified the vendor.
```

***

## Future Direction

Lucia should eventually support:

```text theme={"dark"}
draft-first workflows
approval-based dispatch
tracked vendor outcomes
guest-aware service orchestration
operator-linked booking verification
safe DAW escalation for verified/operator-linked guest signals
```

***

## See Also

* [02 - Truth State Doctrine](/lucia/foundation/truth-state-doctrine)
* [00 - START HERE - Guest-Facing Lucia](/lucia/guest-facing-lucia/start-here-guest-facing-lucia)
* [04 - Owner Workflows](/lucia/operations/owner-workflows)
* [02 - Task Creation and Routing](/lucia/operations/task-creation-and-routing)