> ## Documentation Index
> Fetch the complete documentation index at: https://helloluciallc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help

<Note>
  When uncertain, ask an owner/admin. Do not guess your way around access, scoring, or escalation.
</Note>

***

## Ask for help when

* a route is blocked
* you see a surface you were not trained on
* a run does not appear to be yours
* Lucia's response may overclaim
* a prompt involves money, safety, guest trust, or owner stress
* you are unsure whether to pass, fail, or escalate
* the UI behaves differently from this guide

***

## What to include

Send a short note with:

* the route you were on
* the run or session ID if visible
* the prompt number or prompt text
* what you expected
* what happened instead
* whether you already saved or finalized anything

***

## Escalation rule

If the choice is between guessing and asking, ask.

Good evaluation signal depends on honest uncertainty.